Laptop damage!!!!

I am writing this review because I am extremely disappointed with the Game EASTGATE MALL. I purchased a laptop on the 2nd of February 2025. The following day it stopped working and it wasn’t switching on. I then returned the laptop on the 4th for my refund or rather for a fix and they told me to wait within 21 days & I had to hand in the laptop for a repair. I’ve been waiting ever since and today I called them because it’s already 21days over and still there’s no feedback or update from them. I called them then I let them know my situation the lady said I should give her 5 minutes and she will call me back and never did!! It’s more than 2 hours now. I tried calling them again then they didn’t answer my call. I am so disappointed because how can’t they refund me my money cause the laptop didn’t even take 24hrs and already it was not working. The screen just went blank!!!!