Language delinquency of a staff member

The efforts of a retailer that tries to ensure customer service is tested when one has to deal with Delinquent Staff member. Locky Kunene spoilt my day today. He was basically everything a staff member of a big retail company should not be. He was rude, and unapologetic about it ib the morning.

I went to the store to seek assistance with regards to the printer I bought on Friday. I was told to wait for this Locky Kunene which I did as he was busy with someone who was there before me. After I waited for 15 minutes I went to another counter and asked S Ndlovu if there was no one else in that department who can helped me. The lady went with me to go look for someone when we saw this Locky coming from the office. I said to the Lady Thank you I will deal with this Lucky as I needed his help. When I told him that I have been waiting for him he started arguing with me. We were left speechless with the lady that took me to him and I eventually asked him to call his manager and he refused telling the lady to go call his manager. Game are these your Customer Service champions. What is the point of having a Sales consultant who does not know how to deal with customers.

I have never had to deal with someone with his attitude.

The manager Clive was extremely apologetic of his rude staff member