DM
Daniel M
1 reviews | Active since Sept 2015
23 Jun 2016, 05:35
Lack professionalism
<p>Game will never be professional when coming to customer service, they do things that they can't even explain to a point whereby a customer will fully understand. There are many things that i have query about regarding their appliances and installment, and non of them has been resolved especially the installment part.</p> <p>I plea to all of you game customers to check your account and try to find how Game calculate their interest. What i know is: They'll tell you that they calculate their interest on the 10th of every month for your next installment and any purchase that you make after the 10th won't affect your amount due that has already being calculated.</p> <p>Please don't believe that, ask me and i'll detail the truth behind.</p> <p>Now they can't even respond to the email that i have sent because they don't even know what they'll come-up with.</p> <p>Check your monthly payment mense</p>
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Replies (4)
Game's replyOfficial
23 Jun 2016, 05:42We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Please take note that our Credit Department is outsourced to RCS. We forwarded your complaint onto them and they will contact you out of this forum. You can also contact them on ***or Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Game's reply23 Jun 2016, 05:42
Official
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
Please take note that our Credit Department is outsourced to RCS. We forwarded your complaint onto them and they will contact you out of this forum. You can also contact them on ***or Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Game's replyOfficial
23 Jun 2016, 08:07Further to the above matter we wish to advise that RCS advised us that the number provided is invalid. Can you please provide us with an alternative number?
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Game's reply23 Jun 2016, 08:07
Official
Further to the above matter we wish to advise that RCS advised us that the number provided is invalid. Can you please provide us with an alternative number?
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
DM
Daniel M's updateReviewer Update
23 Jun 2016, 08:17********** 454
DM
Daniel M's update23 Jun 2016, 08:17
Reviewer Update
********** 454
DM
Daniel M's updateReviewer Update
29 Jun 2016, 06:13Lack of professionalism again!!!!!!!!!!
Responding back to the comment that I have made
I received a call from the senior manager as she has mentioned and she promised to investigate my account, and while the process is in place there's nothing that will take place on my account. As discussed telephonically between me and her, there was supposed to be the feedback by Monday late and nothing like that took place.
Yesterday I got a debit from game and still i'm not happy with what is happening, I think what game is doing is what they are best on. They know how to play/drive a customer to a point whereby customer won't see what is happening.
I know you for sure that there will be someone from game to call and try to twist me, i'm waiting.
DM
Daniel M's update29 Jun 2016, 06:13
Reviewer Update
Lack of professionalism again!!!!!!!!!!
Responding back to the comment that I have made
I received a call from the senior manager as she has mentioned and she promised to investigate my account, and while the process is in place there's nothing that will take place on my account. As discussed telephonically between me and her, there was supposed to be the feedback by Monday late and nothing like that took place.
Yesterday I got a debit from game and still i'm not happy with what is happening, I think what game is doing is what they are best on. They know how to play/drive a customer to a point whereby customer won't see what is happening.
I know you for sure that there will be someone from game to call and try to twist me, i'm waiting.