LACK OF UNDERSTANDING AND PASSING THE BUCK

I wanted to make a payment for my mom as she currently very sick and cannot talk and she doesn't have her game card with but she gave me her ID number to enquire at game for her card number so that I can make a payment. <br> <br> I called the head office spoke to one lady, explained everything she transfers me to the call centre I get to the other one explain and get transferred and then I get to the 3rd lady who engaged with her manager but they wanted my mom to write a letter sign it give it to me and her copy of her ID so that I can get a stupid card number.<br> <br> HOW STUPID THIS PEOPLE CAN BE BECAUSE I WANT TO MAKE PAYMENT...THE NEXT THING I THEY WILL BE CALLING HER PUTTING ON EXTRA INTERESTS ON HER ACCOUNT DUE TO THEIR STUPIDITY.