LACK OF SERVICE DELIVERY AND POOR MANUFACTURED PRODUCTS

I bought a Defy 15kg Twin Tub from Game Stores online shopping on the 20th March 2020 and I received the washing machine on the 21st March 2020 however when I opened the box and did my laundry for the first time the item was leaking water profusely. I immediately called the Defy Customer Care and spoke to Jefferson who arranged that a technician come out. I am not sure what the technician did as when my sons tried to use the washing machine again, it was still leaking and I phoned Defy again. I saw that the wash tub had a huge tear in it and I assumed that this could have been the reason why the water was gushing out. How this was not noticed by the technician, shocks me as the tear is very visible. I spoke to Salome dd.26th March 2020 time:-3.12pm who advised due to the Level 5 Lockdown, she was unable to say when the technician will be able to come out and rectify the problem. It is the 6th May 2020 and we are now on level 4 Lockdown yet, no techinician...Clearly this is a manufacturing problem and I am not sure why I had to pay R3000 for a washing machine delivered to me faulty. I am appalled by the lack of service delivery from Defy and even more so from Game as they also not wanting to accept the responsibility of the item which was clearly a product of BAD MANUFACTURING. Some time in April, I called Game Customer Care and spoke to a lady by the name of Kauthar. She came back and told me that apparently there was no warranty on this item and I asked her what does that mean to me as I am sitting with a item I paid a cash amount of R3000 and it is not working. She told me that she would need to speak to her supervisor and come back to me. I waited for a couple of days before calling in again to Game Customer care and speaking to another lady by the name of Ruq***ha dd.29th April 2020 and explaining my situation. She asked me to email pictures of the tear in the washing machine to the Websupport at Game Stores which I did and have not received any feedback to date. I am disgusted and as a Cash-paying consumer to be treated in this way. I just want this washing machine collected as it is collecting dust and taking up space in my living room and I want my monies refunded.