Lack of service

<p>I purchased a fridge at end of January 2017, It started giving problems middle of May. I tried to defrost it and leave it off and then put it back on. Anyway I never came right so I went to my Game store on the 29th of May. Anyway long story short a KIC technician came out and KIC issued me a refund all I needed to do was go to the store I brought it from and do the refund. I decided that I didn't want the same one, I was rather going to get a better one. I asked the store if I could exchange the Fridge and I was told no. I need to do a refund first and then I can purchase a new one. This was now early Monday morning. I was told they will collect my old fridge and I could then get a new one. 2 days turnaround time. I called in on Tuesday 6 June and was told that my paper work was lost. I rushed back to the store to give them copies of the slip and all other necessary papers they needed. I was told don't worry sir they will definitely fetch it today and you can purchase the new one tomorrow. They never came. OnWednesday the 7th of June. I called and asked what was happening. I was again told don't worry they will collect it today (which was what was told yesterday), I asked so nicely that I just wanted to purchase a new one. I cannot live without a fridge any longer. I was then told okay we will make sure your fridge is picked up first. Later that afternoon I called back and was told the same thing, don't worry sir they will do it today. I asked to speak to the manger and he told me he cannot help me anymore I must just wait. I asked once they have the fridge can I purchase the new one. He said no it takes up to a day for them to do the paper work and only a day later I can get the refund. Which is now Friday if they still pick it up today the 7th of June. Which then means I can purchase the new one on Friday and only get the new one delivered Monday. That will then be 2 weeks since I reported the faulty fridge. That is if they keep their promises now. </p> <p>I asked the managed to please issue me the refund so I can purchase the new one sooner; he said that’s not what I said. I asked nicely as there have been a few hiccups along the road to help me to get a fridge as soon as possible. He then put the phone down on me and that’s how I lead to coming to hello peter. I cannot live without a fridge any longer. I have been nice and accepted everyone is human and makes mistakes but now I need a fridge.</p>