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Godfrey M

1 reviews | Active since Nov 2017

28 Nov 2017, 15:10

Lack Of Integrity From Game Westgate Management

I am very disappointed by the service we are receiving from Game (Westgate Mall). On Friday 24.11.2017, the Westgate store was one of the outlets that were opening at midnight to run the Black Friday Specials. At 00H50, I made purchases at the store for R5,458.90. However, one of the items I purchased which was a Sony PS4 + 3 games were not in stock at the time but we were assured by the manager that a truck was in transit with the goods that we just purchased. The store took our details down and promised to call us once the truck arrived for us to come and collect. Since the 24th – date, I have not received one call from the store to update me on the goods that I have purchased. I have called the store for three following days and I have been given the same story again and again.

Please find attached tax invoice for the purchases. Could I kindly receive accurate feedback as to when will my items be available for me to collect because it has passed the 12 hours I was promised at the store on the 24th Of November 2017.

Thank you in advance for having a look at my query and I will be humbly awaiting feedback.

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Replies (2)
GM
Godfrey M's update29 Nov 2017, 08:35
Reviewer Update
I shall await this response. I've always been waiting on Game to get back to me.
GM
Godfrey M's update14 Dec 2017, 14:17
Reviewer Update
Game in Westgate mall is full of dishonest, lack of integrity people. The sales consultant Andrew Gaosekoe called me beginning of December to tell me that I must come collect my product on the 14th of December 2017, twenty days after making the purchase. Today, I called the store to collect my purchases. After speaking to Justice who is Andrew's manager told me that he knows nothing of this arrangement. Andrew then told me that the items have not arrived, few seconds later he changes his story and claims that the Buyer for their store has canceled the items we purchased. This is dishonesty and lack of integrity and such people are the same people who bring the store's name in disrepute by not upholding their ETHOS. I refuse to take a refund because the store has had my money for twenty days and it has cost me money to call the store, send emails, submitting queries on HelloPeter and having to drive to Johannesburg for an appointment set up and not honoured by Game Westgate mall. I demand my purchases before end of trade 14.12.2017.