Lack of Customer Service - Unwillingness to honour manufacturer warranty

<p>On December 5th 2016, I bought a Kårcher high pressure washer from Game (product carries a 12 month warranty). Barely one (1) month later both the "circular motion - dirt blaster" as well as the machine itself "packed up". I summarily wnet to Game to have the product exchanged i.t.o. the warranty OR refunded if not available. I provided the original purchase slip from Game as proof of the date of purchase and in support of the written manufacturer warranty.<br />The Game store manager - Garden Route Mall - George (Mr Fred Serfontein) confirmed that the local representative of Kärcher (Mr Grag Jardine) had given strict instructions that no machine/s of Kärcher are to be exchanged i.t.o the warranty unless he (Mr Jardine) had personally inspected and given the "go-ahead" therefore. <br />Needless to say, I was surprised abouth this and questioned the validity of the written manufacturer warrantry. I also explained that my travelling of more than 100 km to Game in George made this a very costly exercise when the matter should have been resolved to the customer's satisfaction without any of the "objections" that were raised by Game. <br />I am absolutely disgusted with both Game AND Kärcher for the non-commitment to their customers and request a full refund from either game or Kärcher without delay and without me having to travel to Gearge yet again to have this simple matter resolved to my complete satisfaction.</p>