1 reviews | Active since Mar 2011
Lack of customer service
Shocking shocking shocking service at Game Rosebank since the day you opened and I am now boycotting your store! I am sick and tired of the blatant lack of customer service from your staff on the ground - constantly to busy to help customers to the Manager on duty who refuses to give her name when you want to lay a complaint - this has been ongoing since the day you opened! Let alone your soggy spinach lying on the shelves! Your prices are constantly marked incorrectly against your promotions and your staff cannot possibly be trained properly! I will NEVER shop at your store again - not that you care but I will be sure to never promote you either! I am tired of spending my money where its taken advantage of by the lack of efficiency and your staffs lack of enthusiasm for their job! There are many stores who run spectacular promotions you are not the only one and I will never purchase from you again! Sick of bad service!!
We acknowledge receipt of your complaint with reference ***9.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.
As discussed with management we would appreciate if you could come to the store and identify the person so that we can discipline them in order to ensure it does not happen again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***9.
I am really sadden by your experience you had at our Game store recently and want to apologize for the level of service you got on that particular day which was really unacceptable in terms of our Game and Wal-Mart beliefs and values. We at MDD strive to create a friendly and inviting experience for all our customers. I want to assure that this will never happen again and also encourage you to continue shopping at your favourite Game store.
As discussed with management we would appreciate if you could come to the store and identify the person so that we can discipline them in order to ensure it does not happen again.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73