LACK OF CUSTOMER CARE

their LG tv I had bought 2months ago simply went dead and wouldn't come on, took it in for repairs on Saturday 30 January 2016 and got told by Friday it should be back we are now on the 15th day of February no ones ever told me whats happening, until I got on line to their customer service complaints department only to be referred to the admin manager of that particular branch who then told me after requesting for a refund to buy another brand, said I cannot be refunded , the supplier must approve to the credit, what does the consumer act say on this matter, but before that I would like for this to get exposure.