Lack of customer assistance

Morning

May you kindly assist me with this Urgent query.

I have a fridge that I bought on the 25th November 2017 that is now malfunction on the freezer side.

I've misplaced my proof of purchase during re-location, and I need your assistance to book a call for a technician to look into the problem.

I have already lost a lot of money throwing away spoiled food from the freezer.

Trace Information:

Store of purnchase: jubilee mall hammanskraal

Fridge Model number: DFF437

Fridge Bar code: ********** ********** 828611

Purchase information:

2017 Black Friday- before 9 Am

Purchase date: 25 November 2017

Nedbank Debit card: ending ......2965

Transaction amount R8999.00

I have been in Communication with Alfred and Susan from fridge department and has also visited the store yesterday morning, and has not being able to get assistance for the past 4 days that ive seeking help from the store.

Please help