Lack of Communication and not Following up with Complaints

Lack of communication

I ordered a PS5 and at the time of purchase it said that orders would have priority delivery for November 19th.

I called last week, because friends of mine who ordered elsewhere have gotten delivery schedules already. I called in and apparently the consoles could be delivered soon, but the time allocated is 7-10 working days.

That is really slow for 2020. Especially considering that I paid for shipping. I emailed them to figure out what the issue was and if I could fetch it myself, because I would really like to have my console this week. They just responded saying that I have to wait and allow for their allocated time.

I would be a bit happier if I got any email communication. All I got was that it has been dispatched and I need to wait for a tracking number which should only be available on Wednesday According to a call centre agent. That this is the shipping I paid for?

Now I emailed them about this and got vague answers. When I pushed for more information, they just ignored me.