DZ
Desire Z

1 reviews | Active since Jun 2016

19 Jun 2016, 09:21

Lack of Assistance with Repair

<p>I bought a KIC fridge from Game Store in Game City, Durban In May 2014. It stopped working in Feb 2016 and after logging a call through Game, the service repairman from Whirlpool (KIC agents), came out to repair it as it was within the 2 year warranty period.</p> <p>I had to wait a few days as he had to order a part. The warranty for that repair was 3 months.</p> <p>On 8th May 2016 my fridge stopped Working again. I went to Game as I couldn't get through to their reception as noonr was answering the phone. I was assisted by a lady named May.</p> <p>She called Whirlpool and tried to log a call for me with Nomatemba who was not interested in assisting at all.</p> <p> </p> <p>May promised to call Whirlpool again the following day to speak to a manager.</p> <p> </p> <p>I am still unable to get Game on the phone and I haven't been able to go through to the shop again to follow up as I have been ill</p> <p>I am very disappointed with the lack of Service From Game Store</p>

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Replies (2)
Game
Game's reply19 Jun 2016, 12:52
Official

We acknowledge receipt of your complaint with reference ********** 6 and apologise for your inconvenience in this matter.

We refer you to an email sent to you requesting more information. On receipt thereof Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Game
Game's reply21 Jun 2016, 13:35
Official

Further to the above matter we confirm that a call was logged with a technician who will attend to the item as per your arrangement.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273