Lack of assistance regarding gift card

I recently received a game gift card for game as part of a work incentive, my employer is trying out game vouchers as prizes. <br> <br> My card number is ***, I was at the centurion mall branch today.<br> When I arrived at Game, I was advised that Tutuka's systems were down and I could not redeem the card, I called Tutuka from my own cellphone at 15:00 today and the gentleman in the customer care centre told me that even though the Tutuka systems were offline, Game would be able to manually redeem the card.<br> <br> The supervisor in the store called your head office and did her best to help me, but whoever she spoke to at the head office said there is no way and I was told I should come back tomorrow.<br> <br> There are a few things I take issue with regarding this experience, which took about 40 minutes in total to conclude<br> <br> o Your branch was able to telephonically confirm the balance on my gift card ,why could game not convert this value into an in-store voucher instead of chasing the customer away and just redeem the value later when the systems were back online<br> <br> o Tutuka, your supplier, say there is a manual process in place, but your head office say that there is no such process