HL
Harald L
1 reviews | Active since Oct 2010
10 Jan 2016, 17:25
KIC Refrigerator did not last 5 years
This complaint is not so much directed against GAME but against the maker of the refrigerator.<br> The R/Freezer was bought in April 2011 and needed its first repair in April 2015. At the time the repairing party pointed to a problem (not fully understood by me) and added that it could not guarantee that the repair would last. The cost of the repair was R1500.00. True enough, the refrigerator slowly gave up its power to cool in December 2015. <br> When we had to buy a new refrigerator last week we stayed away from KIC.
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Replies (1)Game's replyOfficial
11 Jan 2016, 09:38Hello Harald,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We have referred the matter to the Supplier for further action.
We assure you of our best service at all times and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We have referred the matter to the Supplier for further action.
We assure you of our best service at all times and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply11 Jan 2016, 09:38
Official
Hello Harald,
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We have referred the matter to the Supplier for further action.
We assure you of our best service at all times and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter.
We have referred the matter to the Supplier for further action.
We assure you of our best service at all times and look forward having you in the store again soon.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
