bP
bill P

1 reviews | Active since Jun 2013

08 Jan 2016, 14:10

KIC FRIDGES MOSTLY DAMAGED YET SOLD AS NEW .

In 2012 ,I bought a fridge from Game gateway for approx R3700 (with delivery ) . Within the guarantee period , i alerted Game that the Fridge was making an unusual loud sound during the night . The technician came on 2 occasions and assured me that most of the parts are cheap as this is a \budget "product and there is nothing to worry about . Fast forward 2015 and the fridge has picked up waves/ dents on both sides . i took the matter with game who now says the product is out of warranty and wanted an addition R399 for a KIC technician to come out. Just to clear my mind i went to Hi Fi Corp and found all Kic fridges have these waves /dents which are displayed on the shop floor . Lets cut to the chase . KIc fridges are essentially rejects making their way to shop floors with a lure of a lower priced unit . The quality control on these units are nil . Management are pulling wool over the eyes of customers . Not one of these fridges will pass an SABS test "

0
Replies (1)
Game
Game's reply10 Jan 2016, 09:23
Official
Hello bluepeter1,

We acknowledge receipt of your complaint with reference ***6 and apologize for your inconvenience in this matter.

This item is out of guarantee and as discussed with management you will take this matter up with the Supplier, KIC directly.

If you need further assistance please contact the store directly.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73