KIC Fridge - broken

I bought a KIC fridge from Game Lephalale on 5 December 2017. It was delivered. After I waited jsut over two hours, I put it on. The lights and everything worked and it seemed like it was working. However when I checked a bit later, I realised that it was not getting cooler. I left it overnight and checked in the morning, still not cooling.

I contacted Game Lephalale on 6 December 2017 to report it (I spoke to a lady named Yvonne). She arranged for someone to come collect it on Thursday 7 December 2017 but we missed each other and as I was going away for the weekend, arranged for the Monday.

Monday 11 December 2017 Yvonne phones me to inform me that Lephalale Cooling was going to come out to have a look at the fridge. We arranged for Tuesday 12 December 2017. A guy by the name of Chris came and assessed the fridge. He told me that it was broken and that he would log a call with KIC on Wednesday 13 December 2017 for them to replace the fridge.

I tried to call Lephalale Cooling a few times on Thursday 14 December 2017 to try find out what was going on - no answer.

Now I am currently on leave and not in Lephalale and I still have neither feedback or a working fridge.

I informed Game Lephalale within the allotted 7 days from purchase to replace the fridge. this has not happened. Please can this matter be resolved urgently or return my money (I paid cash for the fridge).

Thank you