NM
Nolwazi M
1 reviews | Active since Aug 2016
08 Jan 2024, 15:50
Kettle purchased at game
I bought a Bennett 1.7 classique glass kettle in September 2023.The kettle is mow faulty and I return it to the store today.They are telling me to wait for 21 days before I can get exchange or refund as it needs to be assessed. I have purchased at game before I never had an issue like this.My concern is that no one explained to me this when I purchased the item at the store ,now I am reffered to the manual, do I read the manual when I buy at the store without anyone explaining to the customer?otherwise I would have bought some other brand.I dont have a kettle now and I cannot wait for 21 days its too long.I need a kettle ASAP.I dont have a relationship with the supplier not sure why Game is referring me to the supplier as I am their customer not Bennett.
Helpful (0)
Replies (7)0
Replies (7)
Game's replyOfficial
08 Jan 2024, 17:21Hi Nolwaze, thank you for getting in touch. I'm sorry, your kettle is faulty. If an item is faulty within the manufacturer's warranty, it will have to be assessed by them to determine what the fault is. It is important to read the manual as the warranty t's and c's are in it.
Game's reply08 Jan 2024, 17:21
Official
Hi Nolwaze, thank you for getting in touch. I'm sorry, your kettle is faulty. If an item is faulty within the manufacturer's warranty, it will have to be assessed by them to determine what the fault is. It is important to read the manual as the warranty t's and c's are in it.
NM
Nolwazi M's updateReviewer Update
09 Jan 2024, 17:37Good day, it is not the first time I purchase a kettle at Game.I bought Russell hobs before and was replaced without being assessed.One customer also returned a kettle same time as me yesterday, he was given an option to have it replaced. They told me this specific brand has to be assessed if not returned after 14 days.No has told me this when I purchased the kettle, whi reads the manual instore before buying?because if I new I would have not purchased that brand.I dont have a kettle and I cannot wait for 21 days,can someone help me and replace the kettle please and also train your staff to advise the customers during the purchase and bot after .
Regards
Regards
NM
Nolwazi M's update09 Jan 2024, 17:37
Reviewer Update
Good day, it is not the first time I purchase a kettle at Game.I bought Russell hobs before and was replaced without being assessed.One customer also returned a kettle same time as me yesterday, he was given an option to have it replaced. They told me this specific brand has to be assessed if not returned after 14 days.No has told me this when I purchased the kettle, whi reads the manual instore before buying?because if I new I would have not purchased that brand.I dont have a kettle and I cannot wait for 21 days,can someone help me and replace the kettle please and also train your staff to advise the customers during the purchase and bot after .
Regards
Regards
Game's replyOfficial
09 Jan 2024, 17:49Thanks for coming back to us, Nolwazi. Your query is being handled by the complaints team and they will respond to your email.
Game's reply09 Jan 2024, 17:49
Official
Thanks for coming back to us, Nolwazi. Your query is being handled by the complaints team and they will respond to your email.
NM
Nolwazi M's updateReviewer Update
12 Jan 2024, 23:14Adi Rogers 2 days ago only asked which store I was at.Until today there is no resolution on this matter.
NM
Nolwazi M's update12 Jan 2024, 23:14
Reviewer Update
Adi Rogers 2 days ago only asked which store I was at.Until today there is no resolution on this matter.
NM
Nolwazi M's updateReviewer Update
15 Jan 2024, 14:20Any feedback from Game??
NM
Nolwazi M's update15 Jan 2024, 14:20
Reviewer Update
Any feedback from Game??
NM
Nolwazi M's updateReviewer Update
20 Jan 2024, 09:37Good day
The email I received was ro asl if game cape has contacted me.
I have not received any feedback from Game Cape gate,thisbis so annoying and unacceptable.
They must contaxt me ro let nnow that I can get another kettle ,otherwise they must no phone me if they still going to tell me I must wait for the supplier.They can keep the kettle if is going ro take long again I will go buy somewhere elese.
Regards
The email I received was ro asl if game cape has contacted me.
I have not received any feedback from Game Cape gate,thisbis so annoying and unacceptable.
They must contaxt me ro let nnow that I can get another kettle ,otherwise they must no phone me if they still going to tell me I must wait for the supplier.They can keep the kettle if is going ro take long again I will go buy somewhere elese.
Regards
NM
Nolwazi M's update20 Jan 2024, 09:37
Reviewer Update
Good day
The email I received was ro asl if game cape has contacted me.
I have not received any feedback from Game Cape gate,thisbis so annoying and unacceptable.
They must contaxt me ro let nnow that I can get another kettle ,otherwise they must no phone me if they still going to tell me I must wait for the supplier.They can keep the kettle if is going ro take long again I will go buy somewhere elese.
Regards
The email I received was ro asl if game cape has contacted me.
I have not received any feedback from Game Cape gate,thisbis so annoying and unacceptable.
They must contaxt me ro let nnow that I can get another kettle ,otherwise they must no phone me if they still going to tell me I must wait for the supplier.They can keep the kettle if is going ro take long again I will go buy somewhere elese.
Regards
Game's replyOfficial
17 Feb 2024, 09:04Hey Nolwazi, we've been advised you were offered a refund.
Game's reply17 Feb 2024, 09:04
Official
Hey Nolwazi, we've been advised you were offered a refund.