***KEN PATHETIC SERVICE FROM GAME!!!
IF THERE WAS A RATING BELOW TERRIBLE GAME WOULD GET THAT:
THIS IS THE PATHETIC SERVICES WE ARE GETTING AND EVEN AFTER 3 WEEKS NOW INCLUDING AN ADDITIONAL 72 HOURS REQUESTED WHICH HAS COME AND GONE, WE STILL HAVE NOT RECEIVED A CALL TO UPDATE US ABOUT ANYTHING.
WE WILL BE SELLING THE GOODS THAT WE WERE SENT INCORRECTLY TO COMPENSATE FOR THE MONEY THAT WAS IMMEDIATELY ACCEPTED WHEN I PLACED MY ORDER AND I WILL BE TAKING YOU TO THE CONSUMER COMMISSION OF SA.
***KEN PATHETIC!!!
Game Stores customer service is the worst!!! So I placed an order for baby essentials on 20 April with Game online. I immediately made payment, got my order number and receipt within a few seconds advising when i can expect the parcel. On the Thursday 3 April a delivery guy dropped a parcel. The order number on the parcel was the same order number as our order but the contents of the package was pool cleaner. We immediately called the store support number and spoke to Yolanda who assured us that everything would be sorted in no time. We sent her an email and pics as she requested. The following week we had not heard back and spent almost an hour on hold before speaking to Chante. She said that there wasn't anything on the system and that she loaded the info and we would get a call with an update shortly. A few days after that we called in again.. Same process, waiting on hold for almost an hour before speaking to Anati and she said that they were waiting for the elephant towel and then the package could be dispatched. Thursday 30th we called again and again the same thing. Waited almost an hour before speaking to Oslind who said that they were waiting for the courier company to email them about when they will be delivering our package and collecting the wrong package. She assured us she would call us back, which she did and she was the only one to actually call back, to advise that she had not heard back from the courier. This is extremely unnerving that 1. essential items are taking so long to get to me, 2. that we are having to spend more now calling Game stores back everytime because your staff is not honoring their commitment to call us which is pathetic customer service and 3. that my money was accepted immediately but when things went wrong the help from Game was not as treated urgently. I sent a private message hoping you will resolve my complaint as a matter of urgency but it is now 4 May, the third week since we lodged a complaint and I have not received a call with information about when we can expect the delivery, an email or a response to my Facebook inbox message. Is this how Game Stores values its customers. I would like to know when i can either get my order or get a full refund.
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Game's reply: 04 May 2020, 13:48
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 494399
The matter will be referred to Senior Management @ ONLINE who will contact you to discuss this matter. Please allow 72 hours for a response.
Please do not hesitate to contact the Game/ Dion Wired Customer Care should you need any further assistance.
Rina Taute Group Customer Service Advisor MASSDISCOUNTERS, t/a Game E-Mail: ***
Private Reply Lana F: 04 May 2020, 15:14
I have allowed for almost 3 weeks already this is really unacceptable. I hope that this matter is dealt with as a matter of urgency as i no longer have the patience or the decorum to not slander your company's name further!
Lana F: 07 May 2020, 12:44
So Game contacted me in a private message and even though it was already almost 3 weeks, i was asked for a further 72 hours for the matter to be resolved. It is now exactly 72 hours later and exactly three weeks since my money has been taken and i still have not heard back from any staff or management of Game Stores, and neither have I received my correct package. This is utterly DISGUSTING service from such a major retailer.
Lana F: 07 May 2020, 12:53
And I will be taking my concerns to the National Consumer Commission!!!