keep your client in the loop

I am having a bad experience with game kc ..... I recently prepaid for a chest freezer n was given a date to when stock would be available. Since the given date i have heard nothing . I have contacted this store since Tuesday with no success of a any feedback as to what is happening on the delivery .......this is so disheartening as i bought something before with good service but after this game will not be seeing me again. I just want my freezer that I paid for . The worst is feeling as if they doing me a favour after taking my money i mean no apology no sympathy for the inconvenience they causing absolutely nothing.This has really put a huge red mark next to game ..........