*** Service

I bought an external hard drive (2TB at R1299) at the Parow Centre Game branch it seems to be brand new as it came in an enclosed package. I was satisfied with the product and i paid upfront with my card. Took my brand new hard drive home and started using it. This happened last year December just before the new year. Two weeks down the line the hard drive simply stops function, when plugged into my PC the hard drive is not detected. At first i thought it was my PC that was maybe faulty so i tried it with other PCs with no success. Now i admit the mistake on my side was not looking after my receipt as i lost it and could not find it when needed it. i still had the packaging and everything that came along with the hard drive. The only way for me to prove i bought this item at this store was to provide them with my bank statement which i did and it had clear indication that i did indeed purchase this item from them on the specific day of purchase. I then took my hard drive along with my proof of purchase to their "customer care" (they actually dont give two ****s about their customer) section to be a addressed by a human being who was clearly forced to stand behind that desk because his entire presence indicated he'd rather be anywhere else than behind that counter. Anyways i presented him with my query with all the particulars. Fine he said he will send the query through to head office who would first need to find the proof of purchase on their system then replace the hard drive as if i sat at home and typed out the bank statement, this happened on the 10 Jan 2018. To cut a long story short its now the 24 Feb 2018 with ***** feedback and im still siting with this *** hard drive that wont ****ing work and each time i go to the store to do a follow up they look at me as if im the ****ing inconvenience and give me the "we told you we would call you" bull****. how long does it take head office to find one piece of ****py item that was purchased like three weeks ago before the query was logged, oh and keep in mind they make you sign a copy of your receipt on day of purchase but i guess they using that to wipe their assholes. its been well over a month now SO PLEASE GAME, JUST FIX/REPLACE MY HARD DRIVE OR GIVE BACK MY ****ing MONEY SO THAT I CAN TAKE MY BUSINESS ELSE WHERE. by the time i get this thing (if i ever do get) the warantee will probably be long expired. And stop advertising your so called great return policy because its not great its **** ***.