NA
Nasar A

1 reviews | Active since May 2011

16 May 2016, 07:01

*** service!!!

<p>I PURCHASED AN ELECTRIC BLANKET FROM GAME CENTURION ON THE 12.04.2015 WHICH WE USED FOR THREE MONTHS THE MOST,</p> <p>WE THEN STORED IT AWAY AND TOOK IT OUT AGAIN NOW BECAUSE OF THE COLD WEATHER ONLY TO FIND THE BLANKET IS NOT WORKING.</p> <p>I TOOK IT IN TO GAME CENTURION THE MANAGER THERE ANDREW WAS VERY VERY RUDE AND JUST BRUSHED US OFF SAYING THE GUARANTEE</p> <p>IS OVER, I AM VERY DISAPPOINTED WITH THE SERVICE OF GAME. I DO UNDERSTAND THE GUARANTEE PERIOD IS OVER BUT THIS CANNOT BE</p> <p>THE CASE OF A BLANKET THAT CAN ONLY BE USED IN WINTER, SO HOW DOES ONE TELL THAT THE BLANKET IS FAULTY IF YOU ONLY GOING TO USE IT</p> <p>THE FOLLOWING WINTER. IT IS IMPOSSIBLE TO GET HOLD OF THE COMPANY LOGIC ITSELF. </p> <p> </p>

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Replies (2)
Game
Game's reply16 May 2016, 07:18
Official
We acknowledge receipt of your complaint with reference ***8 and apologize for your inconvenience in this matter. We referred the matter to Store Management and the Logik Brand and they will contact you to discuss this matter. Regards. Rina Taute Group Customer Service Advisor *** Tel: ***73
Game
Game's reply16 May 2016, 11:23
Official
Further to the above matter we wish to advise : - You were advised to bring the item in; so that we can book it with the repair agents. The repair agents will quote on the repair; if it is not a manufacture fault; and it should be repaired if it is a manufacture fault. We have advised the customer that the warranty is only valid from date of purchase regardless of how many times the item has been used. Regards. Rina Taute Group Customer Service Advisor *** Tel: ***73