*** management service

I had the worst experience at Game Tygervalley. I was there to turn a bicycle which was purchased in December 2021. Telling the lady ( Amber) at customer service that the bikes peddle is faulty I want to return it she tells me she's going to call Warren. After waiting there for 15min no Warren to assist me she calls Vis who then wants to use a spanner to fix the peddle. Then the manager on duty/ admin manager come (Yolanda Joshua) and tells me they need to send the bike away for repairs. I didn't ask for the bike to be repaired I wanted a refund because Game sells a whole lot of **** that doesn't last long. Please teach your staff/managers customer service because as a manager on duty she had the last call and given me a refund.