JVC Smart TV 58cm Faulty

I Ferdinand Gauta Mo***eng I purchased a JVC Smart TV 58cm on the 9th June 2020, which we did review together with the person working at the store ,but everything looked fine nothing , there was an eternal crack which was visible after I have switched on the TV (IT WAS STILL SHOWING PICTURES).

On the 10th of JUNE 2020 I went back to the Game Store to report the TV ,which they took it back to the supplier they have advised me same day to check/follow up after 21 days, but those days were counted passed I decided to go back again to the store as there was no call/initiative that they took making sure they notify me ,which made me not happy as a customer due to their service. TV was sold to me without warranty or guaranty mentioned.

When I ask them questions they just apologies and I was left isolated , they shift a blame as if am the one who broke the TV, I am not happy at all regarding their service.

I immediately asked to see the manager when I got to the store, which the manager said to me no one reported the matter, but left me isolated/stranded without resolving my issues.

I called Game head office on the 7th July 2020, again the 15th July 2020, I was told they will call me back regarding the matter till thus day I haven't received any call.

As a customer I want the TV that I bought to be replaced or to refund my money back which costs me Thousands to buy ,I feel like they are not treating me fairly and I am now very angry towards Game store service ,if hellopeter will also fail to assist me as a complainant I will be taking further steps (legal).

Customer. Ferdinand Gauta Mo***eng ***