Justify your payment and wait until we want to pay you

I'm not one to complain about things or make a big thing but this is horrible service.

I placed online order on the 4th August for a bicycle for my son. Next morning i received an email indicating a cancelation for the bicycle however the extra things i bought that was really nit needed was still delivered.

The issue is that I now have to fight for my refund.

I placed an order for the bicycle which was listed in stock on the website for it to get canceled as out of stock but currently it still shiws in stock on there website. I then received the refund confirmation email which states the refund will be done within 3-5 back to the original payment.

Waited the 3-5 days and still nothing. I decided to send them an email which was not delivered to them because the email address added to their cancelation email for further assistance is wrong (***)

It's now 2 days before my sons birthday, I've so far waited from the 4th of Aug until today 13th August and nothing was done. So i googled the number and called them for them to tell me because I paid using capitec eft i have to send them proof of payment and my bank details then wait another 7 business days for my refund so that is until 22 Aug.

I'm sure if my order went through and only oart of it was canceled then it means my order was paid for so why do they need proof of payment?

What are they trying?

For an issue i didn't cause i have to wait to get my money back. In no email or on the website is it communicated that if capitec eft is used as a oaymebt method a different refund process is to follow nor has anyone contacted me to tell me about anything and then to top it off customer service which the first call i made I was muted and no one answered then they eventually dropped the call. On the second call i wasn't offered any solution at all.

So If i didn't call does that mean I wouldn't have received my money back at all?

Let's not forget this is a birthday gift for my son, not everyone in today's economy has money laying around to go buy whatever they want whenever they want? We strive to give our kids the best and whatever we can then we still have to justify our payments in order to get our hard worked money back after they failed to deliver.

@game stores do better business. Give me MY money back