Just didn't bother to send paperwork in

With the hot weather we decided to put in an airconditioner. Bought one at Game but it needed to be put in by their installer to validate the warranty. We bought it on 23 Nov and filled in the installation form. By 1 December we had heard nothing. Called the store who promised to call us back - 2 staff members promised. But they didn't... On 2 December I got on to Customer Service who said someone from the store would contact us. A day later - nothing. I called the installer directly. They said they had received nothing from the store and that BelAirs was bad for submitting paperwork. I got back onto Customer Service (Rina - who was amazing - compliment to her). She promised to chase it. I called the installer back and she said that they had only JUST received the paperwork. Nobody at BelAirs had sent it through. I am so annoyed as this is just the sales staff not doing their job. Now - with record temperatures expected next week - we are at the bottom of the queue for installation. I would expect GAME to contact the installer and get our order moved to the top of the installation queue It's not our fault the staff at BelAirs don't give a hoot