Jimmy from game mall of the North

we bought a fridge cash at game store Mall of the North on the 21st of December 2024, we experience the problem with the fridge we contated the store we were told to come to the store with the receipt, spokes to the sales person who sold the fridge for us his name is Matsea Ratsoma, he advise that they will send the technician to check on the fridge the technician come 2nd week of Jan the query was lodged before new year, then i contacted games last week i spoke to Matsea he advise that he is unable to make a decision he referred me to Jimmy the manager, jimmy also advise that he will log another call for the exchange of the fridge, now he says he log another call for the technician to came for the second time, what different will it make if the technician came but the fridge is still not working, its hard for them to give us the new fridge because we bought it for cash, we have to many a follow up with them after a week to check the status of our query they didn't even bother to call us an update us because they have already ate the incentives for cash sale that they made if it was on credit then we decided not to pay for something that is not working they were going to call us about the outstanding premium, this is not fair