1 reviews | Active since Feb 2020
JCV 50 Inch Jabulani Mall
I bought smart tv JVC 50 inch at Game jabulani Mall date 15 July 2024, Took the tv home everything was working fine but tv was showing old apps. Then the 23rd September 2024 the tv started to show some error, on the 24th September it is a public holiday granted i called in store to ask about the process how to book in a tv (the person asked the POP and said i should bring the tv in store so that they can book it for repairs, got to the store i was then informed that this is a software issue please proceed to customer service to finalize your booking.
when i got to customer service i was then told the person who has to assist me is on leave until Monday (Option 1 is to wait for that person till then or i can go to south gate mall to get someone to book it for me, i then refused both options because i bought tv at Game Jabulani mall. i then spoke to Prince who then said please right your details i will book for you tomorrow which is 25 September 2024, when i called the store 25 Sep 12:20 pm to ask if the tv was booked for Technician and for Ref No.
i was then informed that they haven't booked my tv as im not the only person and i should wait 21 working days before they can help me and they dont even know when this will be done.
if this is how we are treated as customers after the fact i will not appreciate to be treated as such or as if they are doing me a Favour to get my tv fixed i have paid for this tv and i expected to be treated with dignity the last person whom i spoke too at 12:18 was so rude to me and told me that i should come in store and speak to management he will not proceed .
Unfortunately i will not do that after i have been taken from pillar to post having to take the tv in store then you are told no they will come and fix it at home there is nothing i have received to confirm that at least someone is dealing with this matter worse part the person who promised to help me today is Off from work he will resume work Friday so let me know who deserve to be treated as such.
after i have got the above apology i had to wait another week then went back to the store to get someone to deal with my query (the manager whom said they will attend went on leave),
i wouldn't be surprised the one who is helping me is also on leave.
eventually i sent all the information that they need to the Store that was friday,
then got a call from complaint department that they will follow up that was monday,
no one has contacted me since imagine if it takes so long to resolve an issue that means i will stay more months without a TV that i paid in cash .
i understand the processes that they need to follow however how long does it take for one to get the level of service when you purchase the item.
i need my refund so that i go get another TV perhaps i will not get such poor service as i did at Jabulani Game store even the after fact its such a painful excercise.
this is not on honestly who is there to reach out too my money is gone and no one seem to care.
we have no TV i even lost count when did this problem started.
after i have got the above apology i had to wait another week then went back to the store to get someone to deal with my query (the manager whom said they will attend went on leave),
i wouldn't be surprised the one who is helping me is also on leave.
eventually i sent all the information that they need to the Store that was friday,
then got a call from complaint department that they will follow up that was monday,
no one has contacted me since imagine if it takes so long to resolve an issue that means i will stay more months without a TV that i paid in cash .
i understand the processes that they need to follow however how long does it take for one to get the level of service when you purchase the item.
i need my refund so that i go get another TV perhaps i will not get such poor service as i did at Jabulani Game store even the after fact its such a painful excercise.
this is not on honestly who is there to reach out too my money is gone and no one seem to care.
we have no TV i even lost count when did this problem started.