pK
promise K

1 reviews | Active since Jan 2015

04 Feb 2019, 18:51

JABULILE sithole rude, imbecile woman Game, woodlands

I ve never dealt with such a rude and imbecile person like today. I was going to exchange suitcases n I had lost the slip because I was nt planning on returning them obviously, cut the matter short I had juniors help me nice at the store bt da are ada things which dey cn nt do Dey need seniors to authorize.

JABULILE SITHOLE the Rude and Imbecile middle age woman. She sends me to get da bank statement I email her da statement as banks wer closed. she printed the statement n say n da office for sum tym wen she returns wit the statement asks me to highlight the transaction. Did as told instead of being matured and treating me like paid customer she jst continued being rude tried talking to her so I cn understand da matter she was too rude to even listen ?.

After interacting with such a woman I cn only imagine hw she got the position as she has no clue of wat customer service is. As an ex employee at game dat woman is a disgrace to da staff of game woodlands staff.

The staff is always welcoming and nice and I interacted wit dis mean lady u swear she was nt a senior As she daznt understand customer service and daznt know how to treat ppl nt even her colleagues.

One thing she mst always know she cn refuse to help me bt I wil stil afford more things in life more dan her miserable life could ever dream of owning.

She s rude for an old lady dat I showed so much respect and humbleness while she walked all over my head....

M beyond disappointed.

0
Replies (2)
Game
Game's reply05 Feb 2019, 09:26
Official
65843
 
I am so sorry to hear of the service you have received at Game Woodlands.
 
At Game we rely on feedback from our customers in order to improve on our goods and services. We value and appreciate all comments as they play an important role in providing our customers with the quality of goods and services they deserve. 
 
Your email has been forwarded to Senior Management of the store, with reference number 65843.
 
Kindly allow up to 48 hours for further feedback. 
 
Should you require any further information, please do not hesitate to contact me. 

 
Rina Taute    
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game and DionWired 
Tel: ***73 / Fax: *** 
E-Mail: *** 
pK
promise K's update08 Feb 2019, 15:13
Reviewer Update
Thank you for the quick response and assistance from the store, they were in contact on Tuesday morning and solved my bag issue they gave me a voucher. The store manager phoned to check if I was happy which I liked, as it shows he was considerate of my feelings as a customer. Thank you to the ladies that helped me Monday n Wednesday God bless u n multiply ur blessings. Overall happy wit the resolution.