I've placed an order on www.game.co.za on the 26th of June 2020. I got order confirmation via email. 4 days later I got en email saying great news your order is on its way to you, I waited for 7 days for my order to arrive. I received nothing. I called in

I've placed an order on www.game.co.za on the 26th of June 2020. I got order confirmation via email. 4 days later I got en email saying great news your order is on its way to you, I waited for 7 days for my order to arrive. I received nothing. I called in and was told items are out of stock, with absolutely no apology. I called in over 10 times for a refund. Till today nothing! I did not wana bring this up on social media, but I'm frustrated .