Its over a month stil waiting for my TV Samsung

I returned My TV that was in for repairs and was notified that it will take a month no mentioned of the month excludes weekend. Its a month now I have not heard any phone call to update me of the progress of my tv. I called twice and a guy promised to call me back to provide me with the feedback this is now two weeks ago and to date its me who is doing a follow up all the time. They will tell you that I am not suppose to fight. I should expect an sms to tell me to come collect it. Still today nothing I am getting frustrated from not having a TV instead I get sms from game telling me about the limit I have to spend this is an account I've closed over a year ago and it is still opened. Despite the fact that I got a confirmation that it is closed. I need intervention to finalise my matter urgently please.