Its ok you can wait

On Saturday I had to purchase erasable pens at the Game store in the Promenade mall, Mitchells Plain. Because it was just a few items i asked my daughter to queue in the '10 items or less' queue. I am under the impression that this is an express queue. To my dismay when I returned to my daughter I found that she had only inched forward. On further investigation I noted that there was only one person assisting customers'. Added to this the lady, Nodumo, was manning the parcel counter and assisting customers paying for goods. All this was happening while others staff just walk around doing nothing. I then approached Merle van der Westhuizen and requested that she please open the additional till which was unmanned. Her response was that 'they were looking into the matter'. I then responded that it was not good enough, the normal till were moving faster than the express till. To this she just gave a blank stare!!!! It was the end of the month, all stores were full, however, it is unacceptable that managers allow one staff member to service a lengthy queue, show no initiative to address a problem & have the audacity to tell me 'they looking into it' and just turn around & do nothing