It's no Game buying online from Game

Ordered online, and opted for pick-up at Game Pavilion. Went to collect the order after being told by Jaylene from customer care that my order was ready for pick-up. I had phoned because I had not received any QR code in an email from Game which is apparently required. My order is there but they refuse to give it to me as I do not have the QR code. The circus goes on. After much conversation between manager Marius and head office I was told that the QR code would take at least 24hrs to generate. So sorry but go home and wait for that magical QR code email. 24hrs later - still nothing. So Game not only does not tell you to wait for 24hrs for this code when you buy online but their own systems fail when no QR code is received as no-one knows what to do. You land in a black hole. Nothing will happen - no QR code - sorry you lost - no initiative, no help, no solutions...Is it any wonder that Game is closing stores with such poor customer service?