JM
Jeremy M
1 reviews | Active since Jun 2021
30 Apr 2025, 00:48
Its giving Zimbabwe
Opened an Game store account. First month I make a payment via Game App using PayU 'secure' portal. Money left my bank account. Still waiting for it to reflect on my Game account. You buy a WiCode credit leaves your Game account then MrD rejects the code. RCS is failling dismally. Nothing is ever resolved.
Helpful (0)
Replies (5)0
Replies (5)
Game's replyOfficial
02 May 2025, 16:37Hi Jeremy, Thank you for getting in touch. I'm sorry your payment is not reflecting as expected and you're having issues purchasing using the WiCode. Regrettably, all account queries are handled by RCS directly as they have exclusive access to account information. Kindly contact them on *** or email *** for assistance.
Best regards,
Game's reply02 May 2025, 16:37
Official
Hi Jeremy, Thank you for getting in touch. I'm sorry your payment is not reflecting as expected and you're having issues purchasing using the WiCode. Regrettably, all account queries are handled by RCS directly as they have exclusive access to account information. Kindly contact them on *** or email *** for assistance.
Best regards,
JM
Jeremy M's updateReviewer Update
02 May 2025, 17:59I deeply regret opening this account I am going to close this account. Till today. R1300 I paid on your game app which directed me to PayU secure portal, is now missing. RCS wants a proof of payment. The bank says its a point of sale purchase because I used my card number. Now I ask. If I paid Game on a App that belongs to Game. Who must give a proof of payment. Why can you not contact PayU and ask them where is my money. Absa said they settled the payment. You are now denying the same payment.
JM
Jeremy M's update02 May 2025, 17:59
Reviewer Update
I deeply regret opening this account I am going to close this account. Till today. R1300 I paid on your game app which directed me to PayU secure portal, is now missing. RCS wants a proof of payment. The bank says its a point of sale purchase because I used my card number. Now I ask. If I paid Game on a App that belongs to Game. Who must give a proof of payment. Why can you not contact PayU and ask them where is my money. Absa said they settled the payment. You are now denying the same payment.
Game's replyOfficial
02 May 2025, 18:11Thank you for getting back to me, Jeremy. The Game credit app is managed by RCS as well, which we do not have access to. Due to PayU being an outside company and the POPI Act, they will not disclose any information to a third party. If you paid using your card, your bank statement should reflect the payment.
Best regards,
Game's reply02 May 2025, 18:11
Official
Thank you for getting back to me, Jeremy. The Game credit app is managed by RCS as well, which we do not have access to. Due to PayU being an outside company and the POPI Act, they will not disclose any information to a third party. If you paid using your card, your bank statement should reflect the payment.
Best regards,
JM
Jeremy M's updateReviewer Update
02 May 2025, 18:30Yes I agree. I am glad that you share my arguement. I sent the same bank statement to RCS payment/*** They rep**** and said the want a Proof of payment. Which I dnt have. They are still unable to trace the R1300 I paid on 25/04/2025 and cleared by Absa the next day. But it is fine. I will settle what I owe. Keep that money its not going to make me richer or poorer. I value my credit record to much to keep the Game account. Thank you.
JM
Jeremy M's update02 May 2025, 18:30
Reviewer Update
Yes I agree. I am glad that you share my arguement. I sent the same bank statement to RCS payment/*** They rep**** and said the want a Proof of payment. Which I dnt have. They are still unable to trace the R1300 I paid on 25/04/2025 and cleared by Absa the next day. But it is fine. I will settle what I owe. Keep that money its not going to make me richer or poorer. I value my credit record to much to keep the Game account. Thank you.
Game's replyOfficial
03 May 2025, 07:55Hi Jeremy, Thank you for coming back to me. Please email the statement highlighting the transaction to ***, and we'll forward it to the complaints department at RCS.
Best regards,
Game's reply03 May 2025, 07:55
Official
Hi Jeremy, Thank you for coming back to me. Please email the statement highlighting the transaction to ***, and we'll forward it to the complaints department at RCS.
Best regards,