lA
laila A

1 reviews | Active since Feb 2015

09 Feb 2021, 13:54

Its A disgrace to shop at Game with wrong adverrtiaing and prices.

On Sunday 7 feb i was shopping at game at westwood ,i came across a basket full of Kellogg's bars in a mini box n its variations market any 15 for 100 ,i looked properly for to check if the price was correct saw only that advertised price so i packed all the 15 boxes in my trolley proceeded to cashier ,bought a fax machine as told cashier to check if 15 boxes she ringed up the normal price which was R 340 plus minus instead of R100 for 15 she called her collegue and they started chatting without being polite and explaining to me ,she goes walks to the display says me someone made mistake and correct price is 46 for 1 box i asked to spk to the manager she called her manager and was explaining to Ashley her manager ,i asked to let me explain, 2 staff walked with Ashley without liasing with me.i told Ashley i can see that they changed the price n said it was there, they then let me spk Slyvester Ramsamy which he says his the manager as well, He jus blank faced said ,no its a miatake n explained its marked 22g x 15 bars for 100 and i should see behind the other price the correct price which suddenly appeared.His way of handling a customer is highly pathetic and showed no genuine mistake but more of telling his staff that im an idiot on not reading well behind my back,i presume.Another manager will treat a customer with respect or evern offer something in return for a little mishap.Mass discounters please employ Empathetic people and peoples person not some blank faced manager that cant keep a customer happy but defend his staff .i saw ur price 15 for 100 your staff changed it so quickly to hide they error.We all make miatakes but we learn politeness and give a smile not being rudely to people.

0
Replies (1)
lA
laila A's update11 Feb 2021, 18:46
Reviewer Update
Good day Abdul ,forgive my spelling errors on my post .But till today no1 from your store or department contacted me ,its seems like its a trend on bad communication and services.