Items Paid for - Delivery not upheld!!no Communication from Game!!!!!!

I am having the most horrible experience with Game online. I purchased a washing machine and fridge online all paid for 28th March 2022. The expected delivery timescales were 5-7 days. It is noted on the website that if there is a delay with the items and it cannot be delivered within the 5-7 days timescale Game will contact the consumer and inform them of the delay and the reason behind this. By Monday the 04 April 2022, I had heard nothing and my online account showed order in process. So I called the online customers services, the agent I spoke to informed me that this has not been dispatched as yet and he is not sure why, but he will submits an escalation for the items to be delivered. I further informed him that I had done the purchase and worked around the delivery times so that I could get off from work to wait for this delivery and that the items must be delivered by Wednesday, if not they need to communicate and let me know. Wednesday 06th April 2022, morning I checked my online account and find its still in dispatched status, so I followed up again on Wednesday at 8:44am, the lady said to me, its with the couriers and she will try to call the courier company whilst I hold. She returns telling me she cannot get a hold of the courier company, she will make a note and escalate the matter taking into consideration that I had sold my old fridge knowing that this order will be delivered latest Wednesday and that I would not be able to take any more time off from work to await this order. I asked that she have this escalated and she said she will, I asked what is the turnaround time for someone to contact me, she advised that someone will get in contact with me before the day is over. at 12:00pm on Wednesday so I called in again, I spoke to the same lady Valencia, and asked her why no one has called she informed me that she raised the matter and will follow up. I asked her to please verbally inform her senior management team of my situation and the urgency of getting the fridge delivered considering my circumstances, I told her I expect that someone would get back to me in the next hour, she said yes and I ended the conversation. There was no communication from Game for the rest of the day on Wednesday and certainly no delivery. I called again on Thursday morning 07 April 2022 and spoke to a lady by the name of Valencia, she informed me that the washing machine is out on delivery but not the fridge. As one can imagine the frustration levels that set in as at this point the item that I need the most was not going to be delivered, I asked her what the issue was and she said theres no stock. I then said to her that when I purchased this item there was stock availability hence why I purchased it and paid for it so why is there no stock, and why am I being told 11 days later that this is the case, when I call in. I asked her why Game did not communicate this to me, or updated the portal or send an email, and why didnt the two consultants that I spoke to during the week not tell me that this item is not in stock. She apologised for their errors. I stated that this is not going to help me considering the situation I am in and asked to speak to a manager. I told her that they should consider swapping the fridge for the same size, at the same cost and having this delivered to me by Friday as I need this. I said that I cannot afford to do a refund now, as the refund process is too long and I cannot afford the wait. She told me yes the refund process is long. So I again said, please get the fridge swapped, she then says she will make the notes on the system. I said to her I cannot sit around waiting for someone to read the notes, and want to speak to a manager. I was not surprised that after putting me on hold, no manager was available as she was in a meeting, the manager asked Phelokazi to tell me that she does not know when they will get stock of the fridge I purchased, and that she does not know if she can get the fridge swapped they will escalate it and the person dealing with my query will let me know if this can be swapped. So yet again and other solution to assist me clearly couldn't be looked at, the manager couldn't be asked to take my call, or try and give me alternatives to sort the problem out. I informed Phelokazi that there are many stores in the area I live in, can they not get one she says they are still checking. I still said to her that this item is currently still on line selling now at a cheaper price and showing as available, so why can I not get my fridge. Again I said to her it appears that Game is just misleading its consumers into believing that certain items are available, get the consumer to pay and then let the consumer wait, without bothering to let them know whats going on. So every question I asked about this fridge and why I have not been kept in the loop has not been answered, I have been misled into believing that both my items will be delivered latest Wednesday 06 April 2022. I have been misled on the availability of the product. And I have been misled into thinking a massive store of this nature will communicate with me regarding any delays. I have lost time off from work, and about to have all my food items go spoilt due to this. And no one at Game seems to be able to assist me. There is no complaints department, no complaints number, there is no other way of me getting in touch with someone higher to assist me. Basically I am now expected to just sit around until someone at Game decides to assist me. They have my money, but cannot deliver on what they have promised and have left me in a worse of situation, because they are unable to provide me with a level of duty and care and skill that I require as a customer. At the time of sending this review, still no call and no delivery.