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GK
Gaynor K

1 reviews | Active since Jul 2020

15 Jan 2021, 07:57

Items missing from box, STILL waiting over a month after purchase for a replacement

I ordered a fan online a month ago as the local shop did not have stock and were not interested in ordering one in for me to collect. So the fan arrives, minus the base stand. I reported it the same day via customer care call centre and was told to send an email as they couldn't help me. I waited 3 days for a response and they eventually sent a courier to collect the incomplete fan just before new years. Then on 5 January, Ruqaiyah messaged me to ask whether I want a replacement fan or refund. Told him I wanted a replacement. Still waiting. 10 days later.... at this rate it will be winter before I receive the replacement fan. I sincerely hope someone checked the box to ensure everything is in it because I don't have the patience to do this all over again, at least not without raising my voice.

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Replies (2)
Game
Game's reply15 Jan 2021, 13:35
Official
 Hello ***nor,

We are terribly sorry for the runaround regarding your item, kindly note that we are working on having this resolved for you as soon as possible and will remain in touch.

Regards

Ralton

Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za

GK
Gaynor K's update21 Jan 2021, 10:32
Reviewer Update
Received a phone call from Game's social media rep on Monday. He said the lady in question who is dealing with this would call me on Monday. Still waiting - it is now Thursday. Why do I have to fight to receive an item I paid for over a month ago? The incomplete unit was sent back over 3 weeks ago now - why does it take this long to send the replacement? This is beyond ridiculous and the poor customer service is next level ***********. If the lady in question (no names mentioned) is unable to perform the task (even the simple task of phoning me), then find someone who can finalise this matter ASAP. Every day I wait further, the more people I tell of how useless Game's online shopping is and advise them against even trying to use it. The people in store weren't helpful either. Perhaps all of Game's staff are demotivated for some reason, which would explain their total lack of performance. PLEASE CAN WE FINALISE THIS MATTER BEFORE THE END OF TOMORROW. !!!!!!!!!!!!!!!!!?????????????????????