JT
Joseph T

1 reviews | Active since Jun 2011

14 Apr 2015, 15:37

Item sold on Old Price while on Promotion

hi<br> <br> I went to game stores on 08/04/2015, to look for the Front Loader Washing Machine, i was interested on one<br> and told the sales person i am interested and i will come buy it in the next 2 days<br> when i got home i went to Game store website to read more about the product, i find out that the product is on Promotion from from the price of R3999.00 to R3590.. (ITEM NO: ***6 -MODEL NO: WCY61032W)<br> <br> i went back to store on 10/04/2015 to buy the product, but when i got there i was told it is not on promotion and i was informed that i can only buy it for R3999.. i ask them to check on website , of which we did, the sales person told me that the offer is not valid for Limpopo , i went to game store in Tzaneen, and i found that the product is actually on promotion, also going for R3590, <br> <br> today i tried to call Game head office, my call was cut 3 times by their switchboard who could not transfer me to customer service i tried calling ***, the number does not work at all.<br> <br> please clarify because i bought this machine for R3999, and i am not pleased because i was supposed to have paid R3590..<br> <br> regards<br> <br> Maanda Todani<br> <br> [Email Removed]

0
Replies (1)
Game
Game's reply14 Apr 2015, 17:08
Official
Hello Tmaanda,

We acknowledge receipt of your complaint with reference *** and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Thohoyando for further investigation.

Regards

Herman van der Berg
Customer Service Advisor
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