Item not repaired and bad customer service

My camera that I had booked it in for repairs on 12 May 2015 was returned on 19 June 2015 but it is still not working. It took Game service Centre over 21 days to \repair"my camera. When the 21 days had lapsed when I asked for a refund or replace but the customer representative refused to grant my request and ordered me to wait for the service centre to get the replacement part they had requested.<br> <br> At the moment my camera is still not working after it was \""repaired\"" and returned to me. I need game to investigate if this \""repair\"" did take place. I am also requesting advise on what options does Game have to offer regarding my camera that is still not working even after it was allegedly \""repaired.\"""""