Item not delivered after 25 day of placing an order and charged a delivery fee.

On the 03rd May I purchased an item through the online option at Game known as Game online store (Order no. ***). Due to level 4 lockdown restrictions, I then decided to give them atleast a week allowance for delivery thinking that they may be busy with deliveries before my purchase.

A week passed and I started doing follow up with the call centre which I spoke to several different people who always promise to get back to me but never even once has anyone from Game contacted me to give feedback. By the way I have after 18 days of follow up it has cost me a fortune because sometimes I hold for 27minutes before speaking to a consultant who will not even apologize to me for holding that long on a cellphone unless you demand it.

Today the date is 28th May, 25 days after I made the order online and after several attempts to get help but with no luck, I have decided to write this complaint on this platform because I'm frustrated by Game's pathetic service to say the least and I don't know what else to do. I have been very lenient and understanding but that has been abused to the core.