Item not delivered

I have ordered an item from game on black friday the 24th of November.

The worst part they allowed a transaction to go through without sending a message or putting a message on their website online that they were out of stock,.

what they are doing is false advertising and borders on ***** as they even said I can choose another item and later on they said they restocked and I can still get my item.

When I Log in to their website there is no order history meaning I can't track the process of my order and it is abolutely pathetic.

However I have been waiting for over two weeks now without the item I ordered and the arrogance of game is visible because they are not communicating with me even when I complain on their social media pages.