ITC update

I paid up my account and received a paid up letter from Vericred.. then I send through my paid up letter to the recoveries department at game so that they can update my profile they tell me that they need to verify if the account it paid off.. what mockery is this I already have a paid up letter from them which means they did receive a payment and then they tell me that the confirmation will take 7 days. I want a person assigned to this query and I want it sorted out before that 7days because it doesn't make sense.. I won't be doing business with Game I am glad I settled my account.