Issues with online purchase Order number ***

I placed an order for a mountain bike on the Game website and set the order for collection. The website indicated that the bicycle could be collected at the Mall of Africa branch and I went to collect on 31/07/22. I was told that the bicycle is not stocked at their store.

After a little runaround, I was thankfully assisted by a woman (unfortunately I didn't take her details down) who told me, after looking on the system, that the only place that the bicycle is in stock is at the Bloemfontein branch. I asked her to not refund me if she could get the bicycle delivered instead. She told me that she would try and get the bicycle and contact me during the week.

I am still waiting for feedback and have yet to receive any communication about my order. There was no clear explanation as to why the bicycle was shown as available at the Mall of Africa branch while there was no stock.

I had expected that there would at least be a clear solution and communication but I have been left in the dark and I need clarity so I can decide if I need to cancel my order and request a refund.