cI
chad I

1 reviews | Active since Apr 2019

30 Jun 2020, 10:55

is GAME *****ing the clients money to aid there own cashflow issues and then BLAMING COVID ontop of it aswell.

So please explain the following GAME

30 April - placed an order on your online shop everything was in stock ( **********95 )

8 May - i followed up and was told they will look into it still waiting on the follow up.

20 May i used your online chat and was told the goods are in your warehouse and will follow up on delivery date, still waiting on that.

22 May was told no stock in your warehouse as i QUOTE it seems it was an online mistake that orders got placed for out of stock items. i then canceled this order and refund would take about 2 weeks and a lot of stories.

22 May suddenly i get a email stating order is on the way after i canceled it how do you suddenly have stock of the items now?

26 May the Items show up at my house after i canceled them on the 22 May so i sent it back due to canceling them on the 22 May already.

27 May Email stating Order partially refunded still waiting on the partially refunded order?

9 June email stating its taking long Due to Covid seems you using this serious wording to not give me my money back.

11 June spoke to Mariam trying to process my refund and wanted to know what was delivered and what was not? how dont you know what is going on in your company or just another excuse to blame COVID and not refunding people you took advantage of.

so now is day 43 that you have taken my money in a split second and making every excuse possible not to refund me, its excuses after excuses and no one has a clue whats going on and blaming Covid for this is also very sad.

i would like explanations on when this will be fixed.

0
Replies (2)
Game
Game's reply01 Jul 2020, 08:34
Official
Hi Chad

Thank you for connecting with us again.

We are terribly sorry for the runaround and the inconvenience caused. This is not an experience that we wish upon any of of our customers and we assure you that this matter is being worked on and is with the relevant team to make sure that we remedy this as soon as possible. We are mindful that this has dragged on for way longer than needed and will do our level best to right this wrong.

 Regards
 
Ralton 
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
cI
chad I's update01 Jul 2020, 11:58
Reviewer Update
this is not good enough stop making excuses and give me my money back or legal action will be take