MZ
Mngoma Z

1 reviews | Active since May 2016

19 May 2016, 07:26

Irritated and Disappointed

<p>Hi</p> <p>I recently bought a phone from Game and I was muged and my phone was insured.I followed all the procedure and even paid the amount that was requested from me.An SMS was sent to me on the 05/05/2016 from Finrite Insurance informing me that my claim was approved and shoul expect my phone anytime from 5 o 6 working days.</p> <p> </p> <p>Up until today I have not received the phone and when I call them they keep on extending the receive date and I am now seriously irritated and confused because I feel ******.Why is game selling insured phones and advising us o pay for insurance if we are not going to be insured gor them</p> <p> </p> <p>I bought this phone from Game because it is one of my favourite stores and I am highly disappointed by this service that I am now getting from their cell phone department.Eishhh Yah neh</p> <p> </p> <p>Regards</p> <p>Zandile</p>

0
Replies (1)
Game
Game's reply19 May 2016, 07:58
Official

We acknowledge receipt of your complaint with reference ***4 and apologize for your inconvenience in this matter.

We referred the matter to the Underwriter, Finrite, to investigate where after they will provide you with updated feedback. For the record you can also contact them on ***or ***

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73