ZA
Zulfa A
1 reviews | Active since May 2017
25 May 2018, 22:41
Irate customer
Good evening
I purchased a table top foosball table of R299 tonight at game canal walk...after ubering to your store from the southern suburb and back home just to purchase this merchandise for a birthday gift to a nephew who was visting from abroad to my dismay and after inspecting the goods at home I discovered that one of the parts was missing..are these things not supposed to be doubled checked to insure customer satisfaction!!! Clearly quality control on your end is not up to scratch I now have to uber all the way back to your store to change this thing,something that could have been avoided entirely had your product been up to standard..i also now need to delay giving my gift to my nephew coz of incompetence by your quality controller..i certainly will steer away from shopping at ur franchise in future..a word of advice when merchandise such as the above is purchased in future rather appoint someone to check these goods before it leaves the store to avoid disappointment,frustration as you guys will loose many a customer coz of this!!!
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Replies (3)0
Replies (3)
Game's replyOfficial
26 May 2018, 09:51We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***3
Best regards,
Game's reply26 May 2018, 09:51
Official
We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you to discuss this matter.
Regards.
Group Customer Service Advisor
Tel: ***3
Best regards,
Game's replyOfficial
26 May 2018, 20:19We confirm that the matter was exchanged and we trust that you will joy from the item.
Regards.
Group Customer Service Advisor
***
Tel: ***3
Best regards,
Game's reply26 May 2018, 20:19
Official
We confirm that the matter was exchanged and we trust that you will joy from the item.
Regards.
Group Customer Service Advisor
***
Tel: ***3
Best regards,
ZA
Zulfa A's updateReviewer Update
26 May 2018, 22:14Well today at 9.15 I called the store..who promised they would check if more stock was available and would call me back within 30 min at 10.30am I walked into the store after still not receiving the call back as promised..i was then advised to go to customer services who then proceeded with telling me they would refund my money as there was no stock available in this time my mom was shopping in store and she found 3 of the same products in store..according to customer services there was no stock..after a pathetic apology by the manager he opened the box looked inside and claimed everything was there!I left the shop with the replacement product..so imagine my surprise tonight when I was busy assembling the game with my nephew only to discover that another damn piece of the gadget was missing..im now sitting with 2 *****s that need to *****ed in but no support to ***** it into as this piece was not included in the package.. I refuse to go back into the store and I demand a replacement to be delivered to me and I request that each any every piece by counted for before being sent to me..and i will be making the public aware of games failure to deliver quality services and products..game Will not be seeing me in future
ZA
Zulfa A's update26 May 2018, 22:14
Reviewer Update
Well today at 9.15 I called the store..who promised they would check if more stock was available and would call me back within 30 min at 10.30am I walked into the store after still not receiving the call back as promised..i was then advised to go to customer services who then proceeded with telling me they would refund my money as there was no stock available in this time my mom was shopping in store and she found 3 of the same products in store..according to customer services there was no stock..after a pathetic apology by the manager he opened the box looked inside and claimed everything was there!I left the shop with the replacement product..so imagine my surprise tonight when I was busy assembling the game with my nephew only to discover that another damn piece of the gadget was missing..im now sitting with 2 *****s that need to *****ed in but no support to ***** it into as this piece was not included in the package.. I refuse to go back into the store and I demand a replacement to be delivered to me and I request that each any every piece by counted for before being sent to me..and i will be making the public aware of games failure to deliver quality services and products..game Will not be seeing me in future