Irate client

Good day

I feel extremely frastrated and defeated I made a settlement payment on my game account on the 25 October 2017

Which was given by the accounts department after I called. Made payment on the same day, sent proof of payment for my account to be closed

So long story short my account is not closed

Apparently there was an amount of R650.00 that was incorrectly deposited into my account and after I paid the settlement amount in November 2017 that amount was reversed back, leaving my account owing the R650.00 ... what is sad for over 4months I have been calling non stop talking to different agents , trying to figure out how my account is owing 650 after I paid the correct settlement amount given by game to me, and why it is still not closed after 40days? the agents clearly didn’t know how to assist, I was put in hold, told no team leader on the floor to take my calls, or they just put me on hold till I hanged up, the agents clearly did not know what was happening as I kept getting a different story everyday, even worse I would quote a reference to say I spoke to this person on such a day, yet that information was never logged on system beacuse the agent would say, I can not find any notes from yesterday or no person by that name here, how ridiculous and all they did was kept making empty promises of their team leaders surpvisors will call me back, never have I received a call from them till today .. i sent countless emails to your accounts department without any feedback,I have wasted over R400 or more on cell phones bills calling game during the day!

My annoyment is the fact that my account currently has an outstanding amount of over R1000+_interest added aswel, I have been calling game everyday since November 2017 to close my account

Firstly who’s fault or laible for making that incorrect payment and going back to reverse it? Goes to my second question who is liable for the amount? From what I know my account should have been closed on the 25 October 2017

I paid a settlement amount I was given, Clearly someone is not doing their job right!

No apologies nothing who has to pay that amount of 1000+-

Can someone kindly assist in resolving this matter, I refuse to pay this amount as it was not my fault yet I spent lots of money trying to get it resolved, the only time game has called regarding this account was informing that my account is in arrears!!

Arrests that were caused by their *********** staff, who know can remains me that if payment is not received my account will be handed out! On what grounds? Are we not supposed to take accountability for our actions game??? Or do we just push blame n fault responsible to the account holders?

Can I get assistance with clouse of my account

Kind regards