1 reviews | Active since Oct 2019
iPHONE gone for repairs twice still not workibg abf bad service receive from GAME STORE.
To whom it may concern, On the ***9 took up an iphone 6S on contract at GAME THE GLEN. On the ***9 phone just went blank did not charge n didn't switch on, ***9 went GAME WESTGATE was told to take the phone nearest iPHONE STORE even though it was bought at Game. On ***9 iPHONE STORE CLEARWATER said NO even though phonre is still under warranty must be taken to GAME went to GAME CLEARWATER they didn't want to book the phone in for repairs as it was bought at the GAME THE GLEN was told to take back there.
On the ***9 went to GAME THE GLEN were shocked I did not get assistance in all de stores I've been to they then assisted with booking it in was told shud collect after 21 WORKING DAYS ref 8745.
***9 contacted GAME THE GLEN for feedback was told phone is not back around the ***9 was told it's ready for collection only managed to collect phone ***9 got home phone was still not switching on and not charging.
***9 took it GAME WESTAGTE they call Vodacom repairs spoke to DJ who advise to de-active ICLOUD tried doing that at home failed took it back on ***9 booked in ref num 42591 received a call on the ***9 was ready for collection got home still not charging nor does it switch on. In all this event contract is still being paid in full not getting the benefits.
I no longer want this phone, want a new iphone and how will I be compensated for all the trouble I've gone thru with this iPHONE or have the contract cancelled and my money back for the months I've paid and nor having the phone. Totally out of words for bad service I have received regarding this iPHONE to date. Will be taking the phone back on the ***.
Thank you for bringing this to our attention.
I am so sorry for the overall experience you had with our stores as this is not the type of customer service we wish to promote.
I have tried to contact you on the details provided but to no avail.
Please advise an appropriate time or alternative contact details so that we may address this matter.
I look forward to your response.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Thank you for bringing this to our attention.
I am so sorry for the overall experience you had with our stores as this is not the type of customer service we wish to promote.
I have tried to contact you on the details provided but to no avail.
Please advise an appropriate time or alternative contact details so that we may address this matter.
I look forward to your response.
Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za
Would like to thank you for your prompt response.
Was contact by Betty from GAME WESTGATE on Sunday to come through.
Went to the store on Monday Betty wasn't there and another lady at customer service assisted, was given a new phone when I asked what was going to happen to the 4months VODACOM had been debiting as this was a contract they didn't know.
Apparently she was called not sure how true this is cos I was sitting at the vodacom shop inside the store was just left there no one saying anything until I stood up to ask n the ladies were stading there having chat when I ask about Betty was told her line was engaged in the meantime no one thought of letting me know.
Still haven't received a call from her on how I'm going to be assisted. Will someone from VODACOM call me OR what.
Will await your response.
Kind regard
Thokozile Mazibuko.
Would like to thank you for your prompt response.
Was contact by Betty from GAME WESTGATE on Sunday to come through.
Went to the store on Monday Betty wasn't there and another lady at customer service assisted, was given a new phone when I asked what was going to happen to the 4months VODACOM had been debiting as this was a contract they didn't know.
Apparently she was called not sure how true this is cos I was sitting at the vodacom shop inside the store was just left there no one saying anything until I stood up to ask n the ladies were stading there having chat when I ask about Betty was told her line was engaged in the meantime no one thought of letting me know.
Still haven't received a call from her on how I'm going to be assisted. Will someone from VODACOM call me OR what.
Will await your response.
Kind regard
Thokozile Mazibuko.
