MM
Mohammad M
1 reviews | Active since Jan 2019
05 Dec 2024, 17:07
******ion by Game
Game is ******ing money from me for an in-warranty Samsung microwave I dropped off for repairs. The microwave was bought for R2000; however, the repair quote provided is R1800 and R350 if I reject the quote. None of this was disclosed at sale nor when I dropped off the microwave for repairs. The Samsung microwave is under warranty; however, I am being ******ed for money.
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Replies (4)MM
Mohammad M's updateReviewer Update
06 Dec 2024, 08:55I just received a call from Game claiming that I know about terms and conditions that I must pay for the repairs. It's a lie!!! When I bought the microwave, I was asked for my money! No contracts or policies were signed, or terms and conditions presented to me. All this is a lie! I need my refund or the microwave repaired or replaced. I will not pay the ******ion fee of R350 to have my microwave released either.
MM
Mohammad M's update06 Dec 2024, 08:55
Reviewer Update
I just received a call from Game claiming that I know about terms and conditions that I must pay for the repairs. It's a lie!!! When I bought the microwave, I was asked for my money! No contracts or policies were signed, or terms and conditions presented to me. All this is a lie! I need my refund or the microwave repaired or replaced. I will not pay the ******ion fee of R350 to have my microwave released either.
Game's replyOfficial
06 Dec 2024, 09:16Hi Mohammad, thank you for reaching out and taking my call. I'm sorry, your microwave is faulty and that you're being charged to to have it repaired. Regrettably, the warranty does not cover infestation and is null and void. Should you still wish for the item to be repaired, you can reach out to Samsung directly on *** however, you will be liable for any cost involved.
Best regards,
Game's reply06 Dec 2024, 09:16
Official
Hi Mohammad, thank you for reaching out and taking my call. I'm sorry, your microwave is faulty and that you're being charged to to have it repaired. Regrettably, the warranty does not cover infestation and is null and void. Should you still wish for the item to be repaired, you can reach out to Samsung directly on *** however, you will be liable for any cost involved.
Best regards,
MM
Mohammad M's updateReviewer Update
12 Dec 2024, 21:27Game claims Samsung is demanding payment for repairs and a release fee, even though the microwave was never sent to Samsung for service. Why are you ******ing money from me for an in-warranty repair? Why are you lying to me?
MM
Mohammad M's update12 Dec 2024, 21:27
Reviewer Update
Game claims Samsung is demanding payment for repairs and a release fee, even though the microwave was never sent to Samsung for service. Why are you ******ing money from me for an in-warranty repair? Why are you lying to me?
Game's replyOfficial
16 Dec 2024, 10:05Hi Mohammad, I'm sorry, you feel you're being **** to. We will request the store provide you with the repair number and the technical report from the service center.
Best regards,
Game's reply16 Dec 2024, 10:05
Official
Hi Mohammad, I'm sorry, you feel you're being **** to. We will request the store provide you with the repair number and the technical report from the service center.
Best regards,