ML
Mnisi L
1 reviews | Active since Jul 2020
02 Jul 2020, 14:34
INVALID DEBIT AFTER SETTLING A DEBT
I had an account with game stores (RCS) and I requested a settlement amount(settle and close the account) on 28 May 2020 at Game Kolonade in Pretoria and the amount that was given to me was R 3 276.10 which I immediately paid. On the 15 of June Game debited an amount of R 52.98 which I had immediately reversed.
Kindly assist in resolving this matter because according to me I settled the debt I had with GAME store and I do not owe them anymore.
I can also provide proof if needed.
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Game's replyOfficial
02 Jul 2020, 17:39Hi Mnisi
Thank you for taking my call.
As per our telephonic conversation, the query will be escalated to the RCS Group as they are the administrators of the accounts and would be best equipped to assist with the closure of the account.
Once again, we are truly sorry for the overall experience you had and wish that we could turn this into a more pleasant experience for you.
Kind regards
Natheer
Thank you for taking my call.
As per our telephonic conversation, the query will be escalated to the RCS Group as they are the administrators of the accounts and would be best equipped to assist with the closure of the account.
Once again, we are truly sorry for the overall experience you had and wish that we could turn this into a more pleasant experience for you.
Kind regards
Natheer
Best regards,
Game's reply02 Jul 2020, 17:39
Official
Hi Mnisi
Thank you for taking my call.
As per our telephonic conversation, the query will be escalated to the RCS Group as they are the administrators of the accounts and would be best equipped to assist with the closure of the account.
Once again, we are truly sorry for the overall experience you had and wish that we could turn this into a more pleasant experience for you.
Kind regards
Natheer
Thank you for taking my call.
As per our telephonic conversation, the query will be escalated to the RCS Group as they are the administrators of the accounts and would be best equipped to assist with the closure of the account.
Once again, we are truly sorry for the overall experience you had and wish that we could turn this into a more pleasant experience for you.
Kind regards
Natheer
Best regards,